TOPICS

These are the topics for the entire semester:

Chapter 1: Understanding Hospitality Information Systems and Information Technology

• Information and Communication Technologies: Evolution and Revolution
• Analyzing systems theory in general
• Reviewing information systems, planning, analysis and evaluation

Chapter 2: Computer Hardware for Hospitality

Computer hardware classifications

• Input devices
• Storage devices
• Other hardware components

Chapter 3: Computer Software for Hospitality

• Word-processing programs
• Spreadsheet application program
• Database programs
• Other general purpose application programs
• Operating systems software
• Business Software for hospitality organizations
• Artificial intelligence software
• Basic HTML tags using MS Frontpage

Chapter 4: Computer Networks and Telecommunications for Hospitality

• Networking data resources
• Computer networks
• Network operating systems

Chapter 5: Hospitality Management and the Internet

• Electronic Commerce (E-Commerce)
• Span and scope of e-Commerce
• E-commerce applications for hospitality organizations
• Technical components of e-commerce

Chapter 6: E-Information and Distribution Systems

• Hospitality functions
• Business process
• Enterprise resource planning systems
• Artificial intelligence

Chapter 7: E-Business Strategies and Solutions

• Strategic planning process
• E-Business solutions

Chapter 8: Computer Reservation Systems (CRS) and Global Distribution Systems (GDS)

• Electronic reservation systems
• Evolution of central reservation system networks
• Modern networks
• Hotel distribution intermediaries
• Application of speech technology to distribution system